I have a social adult hookup site and some members pay but most dont and log in for free. The paying members get much more access to the site.
I just had 2 weeks of extreme slowness where pages took 30 seconds+ to load.
I want to give all paying members a free month to make up for the slowness.
I was planning on emailing only all paying members to let them know about the bonus month, but a friend said I should send an email to everyone, including free members, to let everyone know that paying members will get an extra month to make up for the slowness.
Should I send the email to everyone, or only paying members who this email actually pertains to?
I dont want to alienate my free members or tick them off with an email that’s useless to them, but on the other hand some free members might see that I’m a nice to to give the credit and it may inspire them to be a paying member.
thoughts?