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There have been mixed opinions about Zombaio on the other board and last summer it looks like they were having some payment issues, but putting those things aside, are there other reasons NOT to use them? Their fees still seem to be lower than CCBill and Epoch and they do not have that Visa start-up fee of $750 and $350 annually. And Zombaio is still around even though some people predicted they’d be gone by now.
Do you think porn consumers really pay attention to who the bill processor is and would not join a site if they saw it was Zombaio?
I suppose that one argument against Zombaio is that many adult affiliates prefer to promote CCBill and Epoch sites.
Then again, if its all about saving money….
Surfers probably don’t care…
If you’re planning to rely on affiliates, it’s not smart to go with Zombaio, cause most won’t bother to sign up. There are a couple of reasons why I don’t promote Zombaio sites:
– they charge insane amounts for checks
– their stats can’t be viewed in any browser
– their stats don’t load in Stats Remote
– there are only a few sites that use Zombaio – so there’s no advantage of combining payouts from sponsors like there is with ccbill, epoch and verotel.
Had a horrible experience with ZOM.
Icky customer service. they are a law to themselves.
Its stats are poor, its expensive for affiliates to get paid, the support is bad, there have been payment problems……….Do i need to go on?
There are too many things stacked against a new site succeeded these days. Why purposely add to it? I looked at signing up to promote Mormon Boyz, which doesn’t exist anymore, and they used Zombaio as their process. But I think they were charging $30 for a webmaster to get a cheque, which means I’d have to sell two or three memberships just to pay the fee.
And on a different but similar note, I will not promote any program that uses DHD as their processor. I found their affiliate system so prehistorically difficult to navigate that I just seemed to go in circles when trying to get a link code. I gave up.
And Verotel’s stats are so so bad. They tell you get a sale but for what site or where it came from: guess. The only reason I use them is that Bentley Race sells well for me.
So I guess what I’m trying to say is that I know you’re trying to save the $750 Visa fee (it is a business expense that you can claim on your taxes, you know) but by trying to take a shortcut with a lesser-known processor, you’ll probably end up with next to no affiliates, and you need them in the beginning.
I didn’t mind paying Zombaio $10 for a wire, as I can receive them for free but I don’t like their new payout options almost forcing you to get a RedPass which also has fees attached to it. Then on top of that they hold some of your money 180 days which isn’t right.
Zombaio lost their merchant account a few years ago. Scan the big forums to see what happened during that period, rebills were missed for up to 2 months, payments were missed, scrub rates were up huge, it was a bloody disaster.
Although I never used them for initial sales processing, I had rebills from a purchased site and I ended up losing ~40% of those rebills forever! IMHO, Zombaio are NOT to be trusted at this point. I say that based on years of experience with other fine processors like ibill, psw billing, probilling, acpay, egspay, ibill, globill, globosale (I am sure others can add more).
Best be safe when choosing a billing partner, I would recommend ccbill & epoch.
I’ve been using Ccbill for 12 years and Zombaio for 8.
Most customers prefer to opt for Ccbill. I was going to phase Ccbill out since Zombaio’s fees are much lower (almost half Ccbill’s) and they absorb the Visa fees. However, their customer support is non existent. I had an issue four months ago when my bank changed my bank account iban number. Wire transfers from Ccbill and Zombaio were unsuccessful for a couple of weeks and were returned to them. When I realised the error I notified both Ccbill and Zombaio, spelling out exactly which wire transfers had failed. Ccbill re-wired the failed payments within three days … I am still waiting for Zombaio to do the same FOUR MONTHS LATER!
All indications are that Zombaio are a sinking ship. I will be phasing them out and sticking with the very expensive but reliable Ccbill
Thanks Chris! (and all others off course. This is very insightful, all experiences with Zombaio compared to CCbill and others… was about to signup for Zomabaio, and found the form weird and nontransparent. It was fishy enough to google it deeper and find this precious advice.
Thanks again!
S
DO NOT USE THEM!!
They will keep your money with poor excuses.
At the beginning everything is fine, then your payment are late… then payment are sooo late, then you don’t see payment at all.. Go away!!!
