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Has anyone had troubles getting in touch with WP-Script? I purchased one of their themes and plugins over two weeks ago and have been trying to get a refund. Their refund policy is one can be requested within 14 days of purchase. I’ve tried since the third day by opening a ticket and sent about 3 messages through their contact form with zero response. I’m now past my 14 day refund period. I requested the refund as a previous email mentioned they are working on an actual live cam theme and plug in which is more of what I wanted and not the tube theme I purchased.
They reply to me quite fast, whenever I have an issue. They even got back to me after i wrote about wanting to change the clean tube player for something else. But then I changed my mind and I decided to keep it, because it still has advantages.
Keep trying to contact them. They will reply.
It is unusual, at least in my experience. It takes up to a one day to get a reply, but sometimes I get it quicker. I will send this topic to them today.
I appreciate it, thanks! I do receive the confirmation emails that my request was received, but that’s all I’ve received.
This isn’t true, they emailed me second day asking for my receipt and after sending messages too often they have finally issued a refund.
After 8 days of sending them emails and contacting them on Twitter
After 8 days of sending them emails again and again, try contacting them on Twitter.
This is getting painful. I reached out on Twitter and got a response last week that a refund would be processed this past Monday. Still have not received any refund or contact from WP. It should never take this long to even get a response from a company. I’ve reached out on Twitter again to see what happens. This is painful customer service.
Hi Gordon,
I’m sorry you faced many problems to ask for a refund ! To be honest it’s my fault, I have been a little bit overwhelmed and forgot to transfer your request to my manager (plus, we got a small account verification with Twitter so i couldn’t log in to check your PM again)
Anyway, I found your ticket on our dashboard and be assured that your refund will be proceed this day, without a mistake. Thank you very much for your patience.
Btw, I take the opportunity to remind everyone that it’s the date when you ask for refund that is important, not when we reply. Which means that your refund will be proceed even if we answer 1 week after the money back guarantee period expired, no worry for this.
